Our ASK
Consumer Beta FAQ
We’d love for you to join ZAP as a BETA user and share your early feedback on our product. As a thank-you, you’ll enjoy lifetime VIP status with ZAP and every merchant in our network—now and in the future. Plus, you’ll get exclusive perks, like free Taco Tuesdays at your favorite local spot.
All we ask is for your honest, candid feedback on what’s working and how we can improve. That’s it!
Our Promise to You
We take your privacy seriously. ZAP will never enable any merchant to text or email you—ever. All communication happens through in-app notifications.
When you use ZAP to pay, you become connected to the merchant, who then can send you messages via our notification system. The merchant cannot see who they are sedning a message to. You control your experience: block merchants or mark them as favorites to prioritize their messages.
Rest assured, we will NEVER share your contact information with any merchant or partner. If you have questions or concerns, feel free to reach out.
FAQs
Our Promise to You
ZAP Consumer Beta FAQ
What is ZAP?
ZAP is a secure, AI-powered payments network that connects you with merchants and simplifies transactions. All communications happen within the app to protect your privacy.
How does ZAP handle my personal information?
Your privacy is our priority. ZAP will never share your contact details—like your phone number or email—with any merchant or partner. All communication occurs through our in-app notification system.
How do merchants communicate with me?
After making a payment with ZAP, merchants can send you messages through the app. You can block or favorite merchants to customize your notification feed.
How do I block a merchant?
Go to the notification you’d like to block and swipe left, confirm your request to block the merchant. They won’t be able to send you further messages.
Can I favorite a merchant?
Yes, just swipe right! Favoriting a merchant moves their notifications to the top of your feed, so you never miss their updates.
Is my payment information secure?
Absolutely. ZAP uses advanced encryption and AI-driven security measures to ensure your transactions are safe.
How do I report a problem?
You can report issues by dropping us a note at beta@zapxy.com or contacting us directly at: (650) 535-0075
What features are available in the beta?
The beta offers core payment functionality, merchant communication, and privacy controls. More features will roll out soon!
How can I provide feedback on the beta?
We value your input! Use the feedback option in the app or email us atbeta@zapxy.com to share your thoughts and suggestions.
Can merchants see what I purchase?
Yes, merchants can see what you purchase, just as they always have. By linking your SKU-level purchase data to you, ZAP aims to enhance your shopping experience and help local merchants serve you better with personalized offers and services.
Contact us:
Email: info@zapxy.com
Phone: (650) 535-0075